The CITI Never Sleeps

That’s the byline of Citibank.

But in my opinion,
I think they should, sleep, that is.
Or at least,
Their Citiphone Officers should.
‘Coz
I can’t believe
That the Citiphone Officer
Who computed for my total dues in relation to my request to cancel the card
Failed to give me the correct amount!
Thus,
Causing me much inconvenience!
Nakulangan ata sa tulog kaya nagkamali e!

On the other hand,
It’s kinda funny to think that its Customer Representative
Did a lot better with the computation!
Yep.
I think Citibank should ask its Customer Representative to teach their Citiphone Officer counting & summing methodologies.
Haha!

Seriously though,
They should be happy that I’m a good client,
And that I paid whatever difference there was in their erroneous computation!
When others would probably insisted that the Citiphone Officer should shoulder for such discrepancy.
But unfortunately,
Citibank doesn’t know how to value their clients.
Not only did they made it hard for me to cancel my card,
They had certain charges that I was not informed about,
And they didn’t even had the courtesy to return my call when I specifically requested them to….
Considering it was their error / fault.
No,
Don’t even expect an apology.
If a simple request for a return call cannot be made,
How much more having that particular Citiphone Officer apologize to you?!
Asa pa!

But anyway,
I’ve cut the ties between me and the bank already.
I don’t need a lousy service provider,
When there are so many good ones around.

Now if Citibank doesn’t improve their service & efficiency,
I reckon there would be many others like me who would simply opt to cut ties with it.
After all,
Who needs a headache, a heartache, and that pocket-ache
When times are hard & economy’s bad, right?
I mean,
It’s very much practical to simply drop and lose that card that doesn’t give you the benefits you expect.
You’ve still got about 4 of them left anyway.
=D